Refund policy

Last updated: September 30, 2026

We offer a 30-day window to request a refund or replacement. The 30-day period begins when the final item in your order is delivered.

How to request help

Contact us at support@gudlio.com or +1 314-226-0530 within 30 days of delivery. Please include your order number and a clear description of the issue. We may request photos or video so we can review the request.

No return shipment required

Do not mail products to our business address, fulfillment location, or any other address. We currently resolve approved requests by issuing a refund or sending a replacement without requiring the item to be shipped back. If a different process is required by applicable law, we will provide instructions and honor those legal requirements.

Eligibility

For a change-of-mind request, the item must be unused, unworn, and in the same condition in which it was received, with its original packaging where applicable. Refunds or replacements are not available for damage caused by misuse, improper care, normal wear and tear, or unauthorized modification.

Sale items remain eligible unless they were clearly identified as final sale before purchase. Gift cards are non-refundable except where required by law.

Damaged, defective, incorrect, or missing items

Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, incorrect, or missing. After review, we will offer an appropriate resolution, which may be a replacement or a refund.

Replacements and exchanges

When a replacement is approved, we will arrange shipment at no additional product or shipping cost. If the requested replacement is unavailable, we may issue a refund instead.

Order cancellations

You may request cancellation within 15 minutes after placing an order, provided the order has not been fulfilled. After that window, we cannot guarantee that an order can be changed or canceled.

European Economic Area and United Kingdom

If you are a consumer in the European Economic Area or the United Kingdom, you may have a statutory right to cancel an eligible online purchase within 14 days after the final item in the order is delivered. To exercise that right, contact us within the applicable period. We will confirm the resolution and whether any further action is required. Nothing in this policy limits any mandatory consumer rights that apply to you.

Refunds

We will notify you after reviewing your request. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since approval, contact us at support@gudlio.com.