Shipping policy

GUDLIO offers tracked shipping to the destinations listed below. Shipping options and current charges are displayed at checkout.

Order processing

Orders are normally processed within 1–3 business days. Business days exclude weekends and public holidays. You will receive a shipping confirmation with tracking information when your order has been dispatched.

Shipping options

  • Free Tracked Shipping: Free; estimated transit time 5–10 business days.
  • Priority Shipping: USD $6.95; estimated transit time 3–5 business days.

Transit estimates begin after order processing and are not guaranteed delivery dates. Delays may occur because of carriers, customs, severe weather, peak periods, or events outside our control.

Where we ship

We currently ship to the United States, Canada, Australia, New Zealand, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Spain, Sweden, and the United Kingdom.

Fulfillment location

Orders may be prepared and shipped by third-party fulfillment partners from China. Items in the same order may occasionally be sent in separate packages and may arrive at different times.

Address changes and cancellations

Check your shipping address carefully before placing an order. Contact us within 15 minutes after ordering if you need to request a cancellation or address change. Once processing or fulfillment has begun, we cannot guarantee that a change can be made. Customers are responsible for additional costs caused by an incorrect or incomplete address they provided, except where applicable law requires otherwise.

Taxes, duties, and import charges

GUDLIO does not currently collect sales tax, VAT, customs duties, or import charges at checkout. Depending on the destination, local authorities or the carrier may charge taxes, duties, brokerage, or import fees before delivery. These charges are the customer's responsibility unless applicable law requires otherwise.

Tracking and delivery issues

Tracking updates can take time to appear after dispatch. If your order is substantially delayed, marked delivered but not received, or arrives damaged, contact support@gudlio.com or +1 314-226-0530 with your order number. We will review the issue with the carrier or fulfillment partner and provide an appropriate resolution.